Shipping Policy
Thank you for shopping with Zarluxe Jewels. We are committed to delivering your orders safely and efficiently.
Please review our shipping policy carefully before placing an order.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during sales, festive periods, or high order volumes.
Shipping & Delivery
- We offer shipping within the UAE and selected international locations.
- Delivery timelines may vary depending on your location and courier services.
- Estimated delivery times are provided for reference only and are not guaranteed.
Once your order has been shipped, you will receive shipping confirmation and tracking details (if applicable).
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order size and weight
- Courier service availability
Any customs duties, import taxes, or additional fees for international orders are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Zarluxe Jewels is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to incomplete information
- Lost packages caused by customer-provided errors
Additional shipping charges may apply for reshipment requests.
Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays may occasionally occur due to:
- Customs clearance
- Weather conditions
- Public holidays
- Courier-related issues
Zarluxe Jewels is not liable for delays beyond our control once the order has been dispatched.
Damaged Packages
If your package arrives visibly damaged, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the package and product
We will review the issue and assist accordingly.
Contact Information
For shipping-related questions, please contact:
Zarluxe Jewels
Founded by Sadaf Khan
United Arab Emirates
Email: zarluxejewels@gmail.com
Phone: +971 523616276